Click here to read the ADA Policy and Complementary Paratransit Plan.

Click here to view and fill out a Civil Rights complaint form.

Reasonable Modifications: PCT will make reasonable modifications to its policies, practices, and procedures to avoid discrimination and ensure that its service is accessible to individuals with disabilities. Reasonable modification does not include a fundamental alteration of service, a request that may result in a direct threat to the health or safety of others, is not needed or causes an undue financial or administrative burden to the agency. However, PCT will modify its general service practices, if reasonable, to ensure the accessibility and safety of its clients. Examples may include stopping a reasonable distance from an obstructed stop, allowing passengers with medical conditions to eat/drink if necessary, pick up at a requested entrance and assist in extreme weather.